Terms of Service

1. Scope 

1.1. These terms and conditions apply to contracts for the rental and provision of hotel rooms for accomodation, as well as for all other services and deliveries of the hotel provided to the guest. 

1.2. The subletting and re-letting of the rooms provided and their use for purposes other than accommodation require the hotel's prior written consent, whereby § 540 para. 1 sentence 2 BGB is a condition, as far as the guest is not a consumer. 

1.3. Terms and conditions of the guest apply only if they have been previously agreed in writing.


2. contract, partners; Limitation 

2.1. The contract is concluded by the acceptance of the guest's request by the hotel.

The hotel is free to confirm the room booking in writing. 

2.2. Contractual partners are the hotel and the guest. If a third party has ordered for the guest, he is liable to the hotel together with the guest as the joint debtor for all obligations under the hotel accommodation contract, if the hotel has a corresponding declaration of the third party. 

2.3. All claims against the hotel expire in principle in one year from the beginning of the knowledge-dependent regular limitation period of § 199 paragraph 1 BGB. Compensation claims become statute-barred in five years.

The limitation periods do not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

3. Services, prices, payment, offsetting 

3.1. The hotel is obliged to keep the rooms booked by the guest ready and to provide the agreed services. In special cases, the customer is to be allocated an adequate accommodation in another hotel. 

3.2. The guest is obliged to pay the applicable or agreed hotel prices for the room rental and the other services used by him. This also applies to services provided by the guest and expenses of the hotel to third parties.

3.3. The agreed prices include the respective statutory value added tax. If the period between conclusion of the contract and performance of the contract exceeds four months and if the price generally charged by the hotel for such services increases, the latter may raise the contractually agreed price appropriately, but not by more than 5 percent. 

3.4. Prices may also be changed by the hotel if the guest subsequently requests changes to the number of rooms booked, the hotel's service or the length of stay of the guests and the hotel agrees.

3.5. Invoices of the hotel without a due date are payable within 7 days after receipt of the invoice without deduction. The hotel is entitled to make any accrued claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to charge the applicable statutory default interest of currently 8 percent (8 per cent) or, in the case of legal transactions in which a consumer is involved, in the amount of 5 per cent (5 per cent)

above the base rate. If a contracting party fulfills the requirements of § 38 (2) ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction is the registered office of the hotel. German law applies.

The application of the UN sales law and conflict of laws is excluded. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become ineffective or void, this shall not affect the validity of the remaining provisions. The hotel reserves the right to prove higher damages.

In addition, the statutory provisions apply. 

3.6. The guest can only set off or reduce with an undisputed or legally enforceable claim against a claim of the hotel.


3.7. Animals are welcome in our house. However, it is up to the hotel to decide on a case by case basis whether admission can be guaranteed. The cost per night / room € 10.00.

In the event of damage to or theft of hotel items, the hotel reserves the right to charge a fee for restoration or replacement. The guest will be informed of the situation by email or post.
If the tablet is broken or stolen from the room, there will be a replacement cost of € 250.


4. Withdrawal of the guest (cancellation, cancellation) / Non-use of hotel services 

4.1. A withdrawal of the guest from the contract concluded with the hotel requires the written consent of the hotel. If this is not done, the agreed price from the contract is payable even if the guest does not use contractual services. This does not apply in the event of a breach of the hotel's obligation to take into account the rights, legal interests and interests of the guest, if the latter can no longer be expected to hold on to the contract or is entitled to any other legal or contractual right of withdrawal.

4.2. If an appointment for a free withdrawal from the contract has been agreed in writing between the hotel and the guest, the guest may withdraw from the contract until then, without triggering payment or damage claims of the hotel.


This is only valid for a refundable room rate up to 48 hours before the arrival date. Thereafter, a payment of 90% of the contractually agreed price for overnight stay is due. For no-show, 100% of the room rate must be paid.

Excluded are specially agreed data, such as trade fairs or top events. This is subject to a special regulation, which states that 100% of the agreed room rate will be charged immediately after booking the room.


4.3. For non-refundable room rates, payment is made immediately after booking the room. If the room is canceled at any time or no-show, the guest may make a claim against the hotel. In the amount of 10% of the contractually agreed price for overnight stay. An automatic repayment by the hotel is not given.

4.4. For group travel contracts (groups of 8 or more people), cancellations up to 60 days are free of charge, thereafter 90 per cent (90 per cent) of the contractually agreed price for overnight stay. 

4.5. The standard reservation is always upheld by the hotel until 18:00 local time. If you arrive no later than 18.00 local time, your reservation will be canceled by the hotel. A claim to accommodation no longer exists after that. If you can only arrive after 6 pm local time, the guest must inform the hotel directly about the estimated time of arrival and have the receipt of the information confirmed by the hotel. In this case, the hotel may make the maintenance of the reservation subject to the provision of a credit card number as the travel guarantee.

The guaranteed reservation is maintained by the hotel throughout the night. In the event of late cancellation or non-arrival, the hotel will charge the accommodation costs. 

5. Resignation of the hotel 

5.1. If a free right of withdrawal of the guest within a certain period was agreed in writing, the hotel is in this period in turn entitled to withdraw from the contract, if requests from other guests for the contractually booked rooms and the guest on request of the hotel on his right to Resignation waived. 

5.2. If an agreed advance payment or an advance payment demanded in accordance with clause 3 no. 6 above is not made even after expiry of a reasonable grace period set by the hotel, the hotel is also entitled to withdraw from the contract. 

5.3. Furthermore, the hotel is entitled to withdraw from the contract for a materially justified reason, for example if

  • force majeure or other circumstances for which the hotel is not responsible make performance of the contract impossible;

  • Rooms are booked under misleading or false statements of material facts, eg in the person of the guest or the purpose;

  • the hotel has reason to believe that the use of hotel services is smooth

  • Business operations that may jeopardize the security or reputation of the hotel in public without it

  • Domination or organization of the hotel is attributable.


5.4. In the case of a justified cancellation of the hotel no claim of the guest for damages arises.

6. Room Provision, Handover and Return 

6.1. The guest is not entitled to the provision of certain rooms. 

6.2. Booked rooms are available to the guest from 3 pm on the agreed arrival day. The guest is not entitled to earlier provision.

6.3. On the agreed departure day, the rooms must be vacated at the latest by 11:00 am. Thereafter, due to the delayed eviction of the room, the hotel may charge 50% (50 v. A hundred) for a contract over use until 18.00, 100% (100 v. 100) of the full room price (list price) from 18.00. Contractual claims of the guest are not justified. He is free to prove that the hotel has no or a much lower entitlement to user fees incurred.


7. Liability of the hotel 

7.1. The hotel is liable with the care of a proper businessman for his obligations under the contract. Claims of the guest for damages are excluded. This does not apply to damage resulting from injury to life, limb or health if the hotel is responsible for the breach of duty, other damages that are due to willful misconduct

or grossly negligent breach of duty of the hotel and damages based on a willful or negligent breach of contractual obligations of the hotel. A breach of duty of the hotel is equal to that of a legal representative or vicarious agent. In the event of any disruption or defect in the services of the hotel, the hotel will make every effort, in the knowledge or prompt notification of the guest, to remedy the situation. The guest is obliged to contribute to what is reasonable for him to remedy the disturbance and to minimize possible damage.

7.2. The contractual partner of the hotel or the guest as such or as the host are liable to the hotelier in full for damages caused by themselves or their guests. Any use of the provided rooms deviating from the contract entitles the hotel to terminate the contract without notice. This does not reduce the entitlement to the agreed remuneration. The hotel reserves the right to withdraw from the contract if the provision of the service has become impossible due to force majeure or industrial action, without this being able to derive any claims for damages.

For things brought in the hotel is liable according to the provisions of the Civil Code. Liability is excluded if the room or containers from which items were stolen were unlocked.


7.3. The hotel is a pure non-smoking hotel. Should a guest smoke in the room, we reserve the right to charge a fee of 250,00 € for the special cleaning.


7.4. In case of loss of keys or non-return we charge a fee of 75,00 €.


8. Corona regulation


8.1. Please adhere to the applicable Corona ordinances:

9. Final Provisions


9.1. Changes or additions to the contract, the acceptance of the application or these terms and conditions for hotel accommodation should be made in writing. Unilateral changes or additions by the guest are ineffective. 

9.2. Place of fulfillment and payment is the seat of the hotel. 

9.3. Exclusive place of jurisdiction - also for check and change disputes - is in the commercial traffic the seat of the hotel. If a contracting party fulfills the requirements of § 38 (2) ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction is the registered office of the hotel. 

9.4. German law applies. The application of the UN sales law and conflict of laws is excluded.

10. Severability clause 

Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. In addition, the statutory provisions apply. 

As of: November 2020